137 phone service for the first time as a bridge between people and municipalities with the aim of getting the message about the problems of urban residents in 2001 to create a voice box was stuck message.
In the beginning the center of the system clock and apparently attempted to record the calls and requests of residents and office hours for follow-up messages in the system was conveyed to the regions.
Oct. 2003 at the outreach center under the Office of Public and International Relations Department of Tehran Municipality was replaced by a system that was stuck in the center third of January 2006, according to the requests of people,Knowledge using information technology and gradually replaced the previous method of outreach centers to guide and control center, organizing and addressing urban problems, urban problems and bridge understanding between citizens and the municipality as a center for urban management system was upgraded to 137.
urban management system 137, principles of citizen-oriented, community oriented, public participation, resolve urban problems immediate problems boarding the goal to expand its operations will be uninterrupted,Slogan to speed, precision, accuracy needs of citizens with their own participation in the least time to do that completed the above measures, increased for daily contact with the citizens of this system is.
- Build bridges between municipalities and citizens
- Track and field operations, supervision, implementation and correct operation, the smart inspection for proper and effective response to citizens' messages
- Public participation of citizens and employees of the System Center, with advertising, public information and education to promote and enhance aspects of urban life in Tehran
- Received requests from citizens and responding to services round the clock and without interruption
- Coordination and guidance of executive power for quick fixes and immediate concrete problems in the city using all equipment and facilities
- Using public records requests in the system 137 and analyzes statistical data to careful planning in order to solve urban problems and improve existing methods in the missions entrusted
- Follow-up activities and missions of all the scientific efforts and Jihad
- Proper utilization of human and social capital
- Institutionalization of citizen oriented culture and the essence of citizen oriented
- According to information, public education and participation as the three pillars of public participation
- According to information, public education and participation as the three pillars of public participation
- Production of content and culture, familiarity and proximity to services for more citizens to participate in the management of the center of town.
- Correct architecture in order to receive and consider the needs of all citizens in the area of urban management related messages by this executive units.
- The system of urban management in order to practice unity among all partner agencies in the city with the aim of saving resources, human resources and time.
- Staff facilities and follow-up operational facilities in line with modern scientific tools to improve speed, accuracy and quality Implementation in receiving mode and approach to reducing costs and savings, and transparency in the commodities and consumer goods.
- Absorption and application of appropriate experts and efficient organization chart and mission requirements center And improving knowledge of available personnel for service delivery to citizens with quality and desirability than
- Production of content and culture, familiarity and proximity to more citizens To use this service to participate in the management of town center